Terms of Service

_Version 2026-08-10.counsel-reviewed. The version you accepted is stored with your account and shown here._

1. What this is

Exposcale (the "platform") is a software subscription operated by the selling entity named at checkout and on your invoice (the "operator", "we"). A subscription gives you access to the software — the profit-and-loss view, the goals and playbook tools, the working files, the tools directory — together with written operating playbooks and reference material, and a members' community. Depending on the plan you buy, it also includes advisory sessions with a specialist.

There is no timetable, no enrolment window and no qualification at the end. The playbooks are the operating procedures we use ourselves, written down for you to use at your own discretion for your own business, and advisory sessions are consulting about your own store and numbers.

2. What the platform records, and who sees it

Your use of the platform is tracked, and that record is not only yours. Specifically:

• Which guides you open and complete, and when you were last active, are

recorded against your account.

• Where a guide carries exercises or knowledge checks, the work you submit

and the answers you give are recorded with it.

• The specialist assigned to your account can see all of it, and so can our

support staff. It is what lets them comment on work you submit, answer with your actual situation in front of them, and get in touch if you have been quiet for a while — which we may do.

• Work you submit may receive an automated draft review; a person reads it

before it reaches you as feedback (§8).

Two reasons this exists, both of them stated plainly: advice is worth more when it is based on what you have actually done, and if a payment is ever disputed this record is how we evidence what was delivered.

3. Who can buy

You must be at least 18 and able to enter a binding contract. The platform is a business tool sold for business purposes; you are responsible for deciding whether it suits your situation.

4. Your account and access period

Access is personal to you. Do not share your login or resell access; we may suspend accounts that do. Every plan states its access period at checkout and that period is part of the contract — when it ends, access ends unless you renew. What a plan includes is listed on its checkout page; that list is the promise, and nothing outside it is.

5. Payment

Prices are stated per payment method at checkout. Card payments are processed by our payment provider; bank-transfer purchases are payable to the account stated in the transfer instructions and access begins when the transfer settles. For instalment and subscription plans, the schedule shown at checkout is binding on both sides. If a payment fails we will tell you and retry before access is affected.

6. No earnings claims

We provide software, documentation and — on some plans — advice. We do not promise outcomes. Any figures shown in the platform or posted by members are individual results, not a projection of yours. Nothing here is financial, legal or tax advice. Your business decisions and their results are yours.

7. The community

The community is part of the product and has rules: no harassment, no spam, no soliciting members, no posting content you do not have the right to post, and no unverified income claims presented as typical. Member posts about results are reviewed before publication. We may hide content or suspend posting rights of an account that breaks these rules — a posting suspension never removes access to the paid material.

8. Sessions, recording and AI

Advisory sessions may be recorded and transcribed only where every participant in that session has agreed, as asked before each one. Declining is always available and means the session is simply not recorded. Recordings and transcripts, where they exist, are used as described in the privacy policy — including processing by AI to produce summaries and suggested action items for you and the specialist.

9. Your content and ours

The playbooks, templates and materials are ours or licensed to us; you get a personal, non-transferable licence to use them for your own business while your subscription runs. You keep ownership of what you post; you grant us a licence to display it inside the platform so the community can function.

10. Ending the contract

You may cancel a recurring plan at any time, effective at the end of the paid period; the billing page and support@exposcale.io both accept a cancellation, and cancelling never requires a phone call. We may end your access if you materially breach these terms and do not fix it after being told; where we do so without cause, we refund the unused portion of what you paid.

11. Liability

We are liable for intent and gross negligence, and for anything that cannot be limited by law. Beyond that, our liability is limited to what you paid for the subscription in the twelve months before the event. We are not liable for your business results — see §6.

12. Governing law

These terms are governed by the law of the jurisdiction in which the selling entity named on your invoice is organised, without displacing consumer protections that apply where you live. Talk to us first: most problems are solved at support@exposcale.io faster than anywhere else.