Refund & Cancellation Policy

_Version 2026-08-07.pre-counsel.1. This policy is published ahead of legal review; the version you accepted is stored with your account and shown here._

The short version

Digital access begins immediately, so purchases are not refundable as a matter of course — but the cases below are, and we read every message sent to support@exposcale.io.

Cancelling a recurring plan

Cancel any time, effective at the end of the period you have paid for. You keep access until then; nothing further is charged. Cancelling requires only the billing page or an email to support@exposcale.io — never a phone call and never a login you have lost.

EU and UK buyers

If you bought from the EEA or the UK you have a 14-day right of withdrawal. At checkout you were asked whether to start access immediately and to expressly waive that right once delivery is complete — the record of your choice is stored with your account. If you did not waive it, write to support@exposcale.io within 14 days of purchase and we will refund in full.

When we refund regardless

If we materially failed to deliver what the checkout page promised — the programme was inaccessible for a sustained period, or a listed component of your tier was not provided — tell us and we will fix it or refund the affected part. If we end your access without cause, we refund the unused portion.

Instalment plans

An instalment plan is a payment schedule for one purchase, not a subscription: cancelling the plan does not cancel the remaining instalments unless one of the cases above applies.

Chargebacks

Talk to us before disputing a charge. We answer disputes with the delivery record — what was accessed, when, from where, and what was agreed at checkout — and a dispute filed instead of an email usually takes far longer to resolve than support@exposcale.io does.

[REVIEW: whether to add a voluntary money-back window is a commercial decision deliberately not made here.]